Our quality unit is at the heart of the continuous optimisation of our performance, with the following key elements:
Performance management: performance is based on key performance indicators (KPIs), in close collaboration with operations and our customers for accurate reporting.
Daily monitoring: we monitor the status of transport orders on a daily basis, with a detailed dashboard for each customer, including: rates achieved by the week, rates achieved by the month, rolling annual summary.
Personalised communication: we ensure that performance results are tailored to the specific needs of each customer, guaranteeing greater transparency and relevance.
Continuous improvement: we ensure a constant commitment to improving our level of service, with a guarantee of rapid action and the integration of corrective measures.
The PORTMANN Group's quality unit is the operations control tower, ensuring proactive and efficient management to maintain and exceed our customers' expectations.